Devil in the Design Detail

This is the kind of mistake, we dread whenever you are filling up an online form. Especially on important websites, like online banking, passport office, Income Tax or admissions to prestigious national institutions.

Siddhanth Batra, a rank holder in the run-up to a prestigious seat at IIT Bombay was admitted, based on merit. Having received the course of his choice, he clicked on an innocent button on the site, which he was supposed to click, if he wants to withdraw from future consideration of seats. Having registered for a programme of his choice, he clicked on it, thinking he need not be considered for further programmes. He did not realise that he had rejected the offer by clicking on it.

A nightmare for every online customer, came true. A badly designed User interaction design led one to a disastrous consequence.

Each one of us have faced these circumstances. Personally, I am forever cursing bad UI designers whenever I am online. I am never sure, if I should click on Login or Sign in. Should I click on ‘Cancel’, if I am cancelling a subscription or ‘Agree’. My bank fills up details for payment automatically based on previous payments! Why will I repeat a payment? And the endless loops I get into, by clicking on ‘Forgot Password’.

But nothing comes close to what Siddhanth Batra is going through. I sent the link to Design Guru Don Norman, author of ‘ Design of Everyday Things’, Cognitive Scientist and the authority on Interaction Design. He writes:

“It is a violation of well-known design rules:

  1. Never allow an irreversible action without checking.
  2. Do not combine multiple items in a single yes/no question
  3. User test.

Combining two different issues in one question led to the confusion.  
So had the person checked, the response should have been a popup explaining the implications and asking of the person wished to continue.
Someone should tell the lawyers that it was bad design that led to the problem — not the rules!”

Pic Courtesy:

Clearly, the interaction designer is at fault. He probably skipped user testing. Or worse, thought of himself as the typical user. Or he doesn’t have the expertise.

But the damage the designer has done to Siddhanth Batra’s career is unforgivable. I hope that Siddhanth’s lawyers are reading this. This post can be reached to him, if you click on ‘ Share’. That’s a click that you would not regret.

Design Guru Day: Episode 5

It was a promise, I made myself in 2015. To celebrate M P Ranjan’s contribution to Design education as the Design Guru Day. I gathered around some friends and colleagues with whom the idea resonated. The rest, the universe conspired to give it to me.

When we honoured Mahendra Patel in 2016, he was available and gracious in accepting the honour. He was visiting the Sushant School of Design and their university’s premises was offered as location by it’s Dean Sreekrishna Kulkarni. Amit Krishn Gulati and his graphic designer wife Monika pitched in with resources for graphics and citations. Ayush Kasliwal made a quick trophy for the occasion. And it was done. Praveen Nahar came form Ahmedabad. So did Ishaan. People were reeling under the sudden announcement of demonetisation on Nov 8th at 8pm. But still the spirit was alive and well. Lots of friends came and thought that it was a good idea. We were all happy about the beginning, but melancholic about missing Ranjan.

There was a stickiness to the idea. In 2017, I approached the university again and was happy to celebrate Sudarshan Khanna’s legacy in toy design. He was the chosen Design Guru for 2017 and was again mounted by the usual gang of Ranjan’s fanboys. Sudarshan’s daughter Surabhi Khanna made a presentation of his work to the audience. The legend got his due.

In 2017, I also wrote to several institutions requesting them to celebrate Nov 9th as Design Guru Day. The World University of Design was the only one that responded., besides Sushant School of Design. The renowned architect AKG Menon was honoured by WUD.

WUD continued on the idea and honoured Architect & Design evangelist Prof Iftekar M Chisti in 2018 and Rajeev Sethi in 2019.

Meanwhile, I joined JK Lakshmipat University and founded the Institute of Design. In 2019, we honoured Prof Vikas Satwalekar at JKLU.

It is Episode V now.

In it’s 5th year, this celebration is going global. Dr Don Norman, Director- Design Lab, UC San Diego has kindly consented to be felicitated. The celebration includes Prof Praveen Nahar, who is now the Director of NID Ahmedabad. The celebrations include a series of presentations by JKLU’s design students. It will conclude with the MP Ranjan Memorial Lecture 2020 by Don Norman, ” To Create a Better Society”.

All are urged to register and join in. Ranjan will be so pleased!

Design to the rescue

We are living in unusual times. The whole world is grappling to fight an invisible virus that seems to have taken over our lives. While writing this, the number of people affected is inching towards a million. While India seems to be better off, the country is a sitting duck for the pandemic: huge population, large uneducated populace, scarce resources and humbling poverty.

Designers in our country are quick to react. Individual efforts and group efforts are being taken to fight the pandemic. From the basic to the complex, products, communication and systems are being quickly developed in India.

While China reportedly built a hospital in ten days, the Indian government turned the idea on it’s head, by designing and developing railway compartments into quarantine centres, thus saving huge infrastructure costs.

While one government department was busy doing this, another department was working with app designers to tackle another problem.

An interaction design team has put together a fantastic app that points to affected people who are in the neighbourhood. Called Arogya Setu, the app connects to the mobile phone of an affected person through bluetooth and warns us. Put together in record time for the government, the designers are constrained to talk about this yet. But the app is available already for people to download, and this is sure to have international impact.


Individual efforts weren’t found wanting either.

Then, there is Bhagvanji  Sonagra and Bhavin, two engineers turned Industrial designers who have designed and developed a walk-through disinfecting kiosk that can be installed outside every building. An equivalent of the hand-wash, this unit ensures that one does not carry the infections into new places.

Meanwhile, Paul Sandip, an iconic product designer has developed a low-cost thermal scanner, that is available for manufacture. This will help quickly identify patients with high fever, at a low cost.

Laudable efforts that will go a long way in fighting Covid-19 Coronavirus. But India needs simplistic solutions too that can make large-scale impact.

Realising how masks are going to be in short-supply, renowned garment designer Anuj Sharma of the famed ‘Button Masala’, decided to teach people to use the now-famed technique, to make masks using the button masala technique. That the police in Jodhpur saw his post and made themselves these low-cost masks, says how simple and effective this design is.

Lakshmi Murthy of Jatan Sansthan, Udaipur has developed basic cloth masks that can be stitched at home and will go a long way in preventing the spread. Developed in rural India, they have also developed the manual to making the masks and has helped the government to prepare a manual.

In a country that believes in frugal design, every little effort counts. Janak Mistry, designer and an academic, has made this simplistic hand glove out of newspaper that can be easily replicated and used by everyone. Simple to make and convenient to use, this would help in keeping the virus at bay.

This is not all. Groups of designers are working towards a systemic way of tackling the problem. Some are busy educating the government. Some are helping the government in putting together communication materials.

Some have worked out an array of solutions that will help in keeping the virus at bay.

I’m sure there are several more examples of design efforts by Indian designers that are flying under the radar.

I have always believed in the Indian Designer’s ability to rise to the challenge. We thrive under these kind of challenges, every day.

I am sure Indian Design can teach the world, a thing or two. To do that, we need to let everyone know about India’s design capabilities.

That will certainly happen, when this post goes viral.

Who needs Design coaching?

It all started with coaching for getting into the engineering programmes at IIT. Considering that a few thousands are chosen from an application pool of few hundreds of thousands of students, coaching centres started cropping up in every city’s street corners, ostensibly to coach these aspirants to get into IITs. Now, medical colleges, law colleges, architecture colleges as well as design institutes have their own entrance exams for aspirants, therefore necessitating the arrival of centres ‘coaching’ students to crack these exams and get into sought-after colleges of repute.

828754-surat-fire-takshashila-commercial-complex-pti-052719In this connection a tragic and heart-breaking story was reported from Surat in India, this week. A coaching class on the fourth floor of a building, caught fire killing more than 20 innocent students, who were being coached for a career in Design.

Several things are so wrong in this story that merits attention by the Design community. We have scant preparedness for fighting fires in commercial buildings. Fire extinguishers are not easily available and /or noticeable by users. Fire escapes are not designed and made for Indian buildings. Signages for exiting during a fire are not easily spotted. Fire clearance for buildings are sought and given without a thought and for a bribe. We have tall buildings but most fire-fighting equipments are not tall enough to reach these heights. Designers design materials and ads on inflammable materials like ‘flex’, that add to the fire. And in this particular case, designers would have been involved in coaching students, paying no heed to all the above.

There is another important thing. Why do we need ‘coaching centres’ for Design?

In Design, entrance exams are conducted to choose the original thinker, the uniquely talented, the quirky creative and the rare gem. How does anyone ‘coach’ somebody for that? If anything, ‘coaching centres’ fit everyone into templates, that defeats the whole purpose of a unique character.

And yet, these coaching centres are mushrooming in illegal basements and fourth floors of commercial building, ostensibly to train students to get into prestigious design institutes.  As far as I can see, the major purpose of these centres are to create and distribute the database of design aspirants. They become focussed target for private design institutes to peddle their programmes. The centres are only successful in building the database. The good ones make it on their own mettle and the mediocre ones are peddled off to mediocre institutes as a part of the database.

Designers who teach at such centres and design institutes who encourage this should do some soul searching.

Otherwise, there’ll be no one to stop the fire.

Design for Free

There was this recent news item about an architect, Mr Hafiz Contractor offering to design 19 railway stations for free for the Indian Railways. The minister announced this with much fanfare. The article also mentions their call to architects inviting them to do pro-bono work for them.

This raises so many questions, in so many levels.

Why should Indian Railways, with the kind of money at their disposal, call for pro-bono work from designers?

What does the architect gain by doing design for free? Does it help the profession or destroy it?

Why are professional bodies of architecture and design, silent over such a move?

Is this the only way in which qualified designers can engage with Railways? If not, what should be the methodology?

When there’s a need for better facilities, new graphics, signage or furniture, will there be another call for ‘pro-bono’ designers?

Designers need to come together to discuss this threadbare. The government of India can be the biggest buyer of Indian design talent.

Young designers are often left with no option but to do free design work.

It starts with designing a wedding card for a friend. Then there’s the NGO that does good work and has no money to pay for design. Or a corporate bigwig whose project will look good in your portfolio, even if you do this for free. Then there’s a design competition you so badly want to win. Or a small business that needs to be educated on the benefits of design.

It grows into other areas too. A free lecture at a university. Or a pro-bono jury member. Advisory roles that don’t pay. Fancy titles for free consultation.

It’s time we decide what to do about free design work. It’s high time we get together to free the design profession from this menace.

Design and Rights

The Design community in India is agog on social media since yesterday. Christian Dior, no less, has been accused of copying a surface print design, designed and executed by People Tree, a design studio based in Delhi. An outraged Orijit Sen, on his Facebook post, shows enough proof that the design has been developed by their studio, years ago in conjunction with artisans and block makers. The outfit that Bollywood actress Sonam Kapoor sports on the cover of the Indian version of ELLE, has the allegedly plagiarised print in the same colour and form.

PIC Courtesy : Orijit Sen’s Timeline on FACEBOOK

Christian Dior has not yet reacted to the allegation, although the media has been quick to judge. To prove originality of concept by a small studio against a large corporation, is tedious. Then, there is the question of Design registration. The studio, may not have registered it, although they have proof of selling the print for decades. And the legal process is long and winding.

Design studios, in a country like India, find the going tough and is not geared up to fight court battles against large corporations. The fight is not just about the rights. It is also about ethics.

Design businesses are hit, both ways. It is difficult enough to convince clients who think Copyright is a ‘right to copy’. Small businesses still find it easier to pick up stuff from catalogues and make them with impunity.

PIC Courtesy : Amazon India

A quick look at the Amazon India site  today showed several small manufacturers of sports shoes using the famous ‘Swoosh’ and are blatantly selling them online.

It becomes a designer’s moral duty to educate small and big businesses to appreciate original design. While’ Design rights’ will give protection, the brazen manner by which originality is disregarded is enough cause of worry.

This is what needs to be addressed by the design community: build a constituency for good and original design. Whether it is a small shoe manufacturer or a large design brand, the immoral act of copying should be condoned at all levels. We need to build awareness about the perils of copying. That, it is both illegal and immoral to plagiarise. The design bodies representing the profession must step up and show up for doing this. Build case studies to educate and fight court cases for the professionals who are aggrieved.

And impress everyone that being original is the only right way to design.

Design & Artificial Intelligence

Artificial Intelligence has been dominating design conversations all over the world. AI has been making small and sometimes significant inroads into our lives. In India, it is still in a nascent stage but we are staring at it already. It remains to be seen, however, as to how many designers in India are working on this. The sooner we get into it, the better.

I am hoping that Indian designers will make a huge contribution in AI. We can handle chaos like no one can and AI needs more people who can survive in chaotic conditions.

For now, AI is still chaotic.

The signs are all there. We seem to correct auto-correct more than auto-correct corrects us, while inputting on our phones. Traffic prompts by Google does not take into account cattle on the roads, religious processions or wedding baarats. Families in India use one id, on one desktop, resulting in a variety of queries that baffle any algorithm. Our driving styles on pot-holed roads will defy any driverless car.

Come to think of it, our designers should be able to contribute to any AI project better than our counterparts elsewhere. To do that, designers should develop better empathy for situations. They already have a keen sense of seeing a pattern in the chaos. We are better prepared to expect the unexpected. For a nation this size, Big Data is always a norm.

Businesses will benefit using Indian designers and the design fraternity in India will find the opportunity to deal with Artificial Intelligence a welcome change from dealing with Natural stupidity!

Agenda for India Design Council

Sudhir Sharma, designer, design publisher, member of the India Design Council, has asked for ideas for the functioning of the India Design Council. He has asked for specific action points.


I had put together a list for the IDC, in 2011. Here is my updated list:

Design promotion is the major role that the India Design Council will play. Some of these immediate activities could include:

  • Promoting the India Design Mark. This needs to be immediately looked at, making it more coveted.
  • Promote the India Design Mark to businesses and industries and show them the advantages of getting the mark. Persuade them to apply for the same. Enroll design ambassadors for promoting this.
  • Designers should be taken into confidence and making ADI, pan India should be supported, as it will help address the design community through one agency. A Chartered Society of Design has to be set up, if ADI does not rise to the occasion. This would involve developing a professional code of ethics and processes.
  • Gain the confidence of designers and form action committees that will contribute to the growth of promotional activities.
  • Lobby with the government in the importance of the profession. Suggest setting up Ministry of Design. There should be a Design department in each ministry, otherwise. Everything should be designed, before tenders for manufacturing or implementing is invited. Impress upon the DIPP, the need for supporting the initiative.
  • Prepare a database of designers and collect case-studies of prototypical projects that can be showcased on the website of India Design Council. This can be a useful resource for all stake-holders. These have to be curated well and should go beyond ‘Design for Industry’ or business.
  • Leverage the web and social media for promoting IDC and creating goodwill. Web-based events can be organized as well.
  • Design Talks by the experienced and the start-ups across all the major cities.  This and similar events can help build visibility. This can grow into a ” Design Festival”.
  • A sustained activity on publications has to be started immediately. This could involve a regular column in the newspapers, basic information on design for potential students, publishing research papers, etc., This can grow to become an excellent resource for Indian and foreign universities.
  • A periodical on the activities can also be made. This can be in the form of a magazine that can generate its own ad revenues.

Certain long-term plans should be set in motion as well which will bear results later. These could be:

  • Good design competitions can be conducted amongst the design community for a variety of categories. This can be taken up also for essential areas like health, sanitation, sustainability, etc., This can also be a revenue stream for the Council. (see Core77 Design Awards)
  • Include institutional members and businesses as stake-holders, through CII, ASSOCHAM, and FICCI. This can result in getting moral and financial support.
  • Felicitating design achievements. This has to be an on-going activity that will recognize award winners and achievers. For example: The Design Guru Awards. The Misha Black Award. Or the Index Award.
  • Work on a conceptual framework for an annual summit conference. This should be done in the scale of the “ Kyoorius Design Yatra” and should bring the best of design talent together.
  • Work with embassies in Delhi for regular bi-lateral programmes in design.
  • Lobby with government for tax concessions for the profession, especially GST related issues.
  • Begin representing the designers’ case with the government. Lobby for converting government agencies to use design.
  • Set in motion to give recognition to good design educational institutions. This has to go beyond the AICTE kind of regulatory bodies.
  • Research and recognise good design practises. Appoint people to develop code of ethics.
  • Encourage design start-ups by recognising talent, providing infrastructure, sustainable finances, tax breaks and so on.

These can be done if the team if IDC members are not top-heavy seniors. Or appoint people for tasks mentioned. The IDC needs a full-fledged executive body, without which this is not possible.

What on earth are designers doing?

Today is Earth Day.

It’s a good enough time as any to reflect on the role of Design and designers. Are designers being trained in doing the right thing or are we contributing to the problem, by being blissfully unaware of the problems we are creating?

Almost the world over, designers this week woke up to this new $400 product that does what a human hand can do. See the video.

When a client comes to you to design a product that will end up filling the landfills more than being a useful contraption, will you do it? Does design fee come before the earth? Are we conscious enough to take a call on this?

Like any other profession, design apparently has a dark-side too. Designers are often called upon to design redundant products. Washing machines that use enormous amounts of water, dish-washers that have entire assemblies replaced instead of being repaired, Mobile phones with permanent batteries that seep into the soil when discarded, lifestyle products that are so attractive that make people buy them ,even when you don’t need them, Biscuits and bread packaging that use materials that don’t bio-degrade, Jeans and t-shirts that use precious resources for creating effects to look fashionable, the list goes on.

Well-meaning, intelligent designers are actually contributing to the growing ecological problems and seem to be completely oblivious of the issues.

Two case studies in India, highlights responsible design. Daily Dump is helping people compost kitchen waste using their composting systems. They have leveraged their design skills to improve the system and help the earth a little in the bargain. DLight, a company that manufactures solar-powered lamps that help families who are off the grid.

Pic Courtesy : Dlight

Another heartening news this week was about the Govt of India asking NID for ideas to use up all the discarded notes that were demonetised. That we have people in the government who are using design to come up with recycling ideas, is itself note-worthy.

Designers have a responsibility not to use ‘Eco-friendly’ as a cliché, and must stop indulging in ‘green-washing’.

When a client asks you to design products that use precious resources like water and clean air or electricity, do you resist?

Do you specify materials that are good for the earth?

Is the product repairable easily?

Are you suggesting solutions that can leverage local resources more than importing others at a cost?

Is your product important enough or is it ‘just another one’?

Are you over-packaging your products? Can that be changed?

Can your products effect behavioural changes that will create a better future?

If not, what on earth are you doing as a designer?

A Designer and a Gentleman

H Kumar Vyas passed away this morning. A devastating news for the design community in India. He can be truly called the first industrial designer of India. He was also responsible for putting together the first programme in industrial design at NID, Ahmeedabad. Every new programme in Design in India has its roots in the course he put together. Every design student in India owes it to him, for giving the design courses an Indian ethos.


As a graduate who is from the early generation at NID, I had the privilege of knowing him personally. But for a short programme, he did not teach me directly at NID. But he knew me well. Well enough to recommend me for a teaching job at a design institute, while he was heading the jury. After the job interview, he called me across and asked me about PRIDE, an institution of design for small industries, I was conceptualising. I offered to show him the institution. He did not have any problem in travelling for 15 kms in an auto in Delhi with me. He saw the place, offered suggestions for improvement and decided to take an auto back on his own. No airs about travelling by an auto. No complaints about the discomfort. Ever encouraging.

Years later, I met him again at NID. He remembered every detail of my project and was keen to see how the project panned out. And in his characteristic candor, talked about the pitfalls of institution building.

I was disheartened to see his failing health, when I visited him on his birthday last year. He was frail but his mind was agile.  He tried to place me, seeing me after so many years. When he finally realized, one could see the spark in his eyes.

Design was his life. His contribution to design education was largely unacknowledged by the powers that be. That did not deter him for working tirelessly for the cause of Design. He was the thorough gentleman : a quality not seen much in the flamboyant world of design.  I personally believed that he deserved the Padmashree for his work. It’s an opportunity missed.

I salute you, Kumar. You were one of a kind. You’ll be sorely missed.